Bob's new (and first) book is here!

Do your customers and prospects think your customer service is blah or Black Tie? Let me explain these two notions with two real-life...

I ran across this quote from a restauranteur and it’s so true- “If you get the hospitality right, the food tastes better.” Think about...

Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right? How about now? Yes, it’s one tiny...

We are all in this together. Not in our lifetimes have we been front row participants to what is happening in our country. And it keeps...

25 Lessons I learned from over 25 years of Hospitality The ESPN Series "30 for 30" happens to be one of the favorite shows. The...