Bob's new (and first) book is here!

I had an unbelievable customer experience at a quick-service restaurant. I know you may be surprised, but I think it happens more than...

And even during this time, it is still important to use this because if not, it doesn’t start the customer experience on the right foot....

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...

Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next...

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...