Bob's new (and first) book is here!

I had an unbelievable customer experience at a quick-service restaurant. I know you may be surprised, but I think it happens more than...

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

We catered a lot of cocktail receptions throughout the years. But they really aren’t cocktail receptions any longer; they are “networking...

We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...

We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...