Bob's new (and first) book is here!

In describing the Black Tie Customer Experience in my seminars, I tell people it is changing your mindset to focus on the power of...

I had an unbelievable customer experience at a quick service restaurant. I know you may be surprised, but I think it happens more than...

At times in this day and age, I am starting to wonder. Let me explain. Do we choose to live in the land of “Lack of”? It is an easy...

x-tinymce/html In seven to ten seconds, the question above is usually answered. Not out loud, but subconsciously. Our brain is a...

All of us know how to eat, but do we know how to dine? I also know you are thinking of people right now that have terrible table manners,...

They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we...

Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany...

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ...

What does the combination of poor behavior choices and a tarnished brand get you today? If you are in the NFL, a demotion from a job that...

Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with...

Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE SULT OF YEARS OF SCIENTI FIC STUDY COMBINED WITH THE...

This is an article that I wrote on the eve of the NFL Draft. I believe these tips are just as important for anyone in business no matter...

We all know the 4 C’s of a diamond right- Cut, Color, Clarity and Carrot weight. With a diamond, these 4 C’s are very important to the...

We have changed the name of our company from Robert J.- Training & Design to The Vātion Group. And we have a new Wordpress site, which...