I help organizations build cultures of Hospitality and Service Excellence, empowering every team member to embody a Black Tie Customer Experience. The result: stronger customer relationships, higher employee engagement, and a brand that stands apart.
What does a Black Tie have to do with delivering customer service?
BIG NEWS!
Bob Pacanovsky has worked with companies, organizations, associations on Customer Service/Experience,
Hospitality Leadership,
Team Culture, and more. Some of the main industries include:
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Business to Business
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Healthcare (Hospitals, Senior Care, Medical Practices)
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Travel & Tourism
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Hospitality Industry
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Attractions/Museums
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Food Service, Retail
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Banking & Financial Services
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Manufacturing
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Colleges/Universities
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Not for Profit Organizations
Proud to be on the cover of this national Industry publication!
Click on the cover for the article
I'll be honest with you...if it’s only part of a uniform, not much. Just like a logo or a dress code in your organization, it’s symbolic. But symbols alone don’t change outcomes.
The real power comes when the Black Tie becomes a mindset: a commitment to excellence, service, and creating experiences that are not just memorable, but REMEMORABLE experiences that inspire customers to become storytellers and advocates for your brand. Does your organization have a Black Tie Mindset when it comes to delivering that talked about, and REMEMORABLE Customer Service?
In most organizations, a few individuals already embody this mindset. They consistently deliver a first-class, Black Tie Experience. The challenge, and the opportunity, is scaling this mindset across the entire organization, from the frontline to the C-suite.
That’s where I come in. My role is to equip your leaders and teams with the tools, concepts, and strategies to make the Black Tie Mindset your company's way of doing things. Not “my way” or “your way,” but a unified culture of excellence.
Think about the organizations that have mastered this…you know them by name, as they are organizations that everyone talks about. They don’t just provide service — they deliver hospitality. They create belonging. They inspire loyalty. And they turn customers into an extension of their marketing department, at no additional cost.
Imagine the impact if every member of your team embraced this mindset. The Black Tie Mindset isn’t about attire — it’s about culture, consistency, and elevating the customer experience to a level that differentiates your organization in the marketplace.
Transformative Keynotes and Strategic Training Workshops
Bob Pacanovsky specializes in guiding companies and organizations to achieve the pinnacle of Hospitality and Service Excellence. Through dynamic keynotes and interactive workshops, Bob provides the tools and insights needed to foster a culture of consistent, exceptional service that not only attracts but also retains loyal clients and employees.
"Being in business for over 30 years has taught me a lot about serving others, and taking care of customers and staff. It has made me a person who focuses on serving others, showing hospitality, and valuing and appreciating people no matter how they treat you. I created successful companies by doing what some speakers in my industry just talk about. You know, I made a living by delivering outstanding customer service, and the companies that I am working with now as a speaker have done very well because I have shown them ways to deliver that same experience.
That’s why I’m so passionate when it comes to delivering that first-class (or Black Tie) customer service experience. I have been there, as Hospitality and Service Excellence are in my genes. I know what it’s like to make your customers feel so wonderful about their experience that they become storytellers for your brand!
Let me help you and your staff with what I believe is the “lost art” of service. I am sure that there are people in your organization who possess that passion when it comes to serving others. If so, I hope they continue with that passion. What I do is to help turn every member of the organization into those people.
Think about how much loyalty, retention, and revenue your organization would generate if every person were at that level!"
Bob
Delivering Hospitality & Service Excellence
His most sought-after programs, these are customized to meet your needs. They focus on how to go "above and beyond" in the areas of Customer Experience, Workplace/Team Culture and Selfless (or Hospitality) Leadership.
Inspirational Keynote
From Fear to Fortitude
This Keynote is one that I have not wanted to give...but I always knew that I had to.
Hear the true and uplifting journey from someone who has faced one of the biggest fears and has taken the steps (and fortitude) to move forward!
Faith Based Seminars & Workshops
Faith is an important part of my life and I have taken the messages that I deliver on my Black Tie Experience seminars and added a faith-based message to them.
How do we serve and treat others as people of faith? Do people know you are a person of faith by your actions, thoughts and words?
Click on any of the Black Tuxedos below to discover our areas of focus:
What Others Have to Say About Bob
Our attendees loved Bob and his message! One attendee said it best: “Totally engaging - loved his entire presentation!” Additionally, he is incredibly easy to work with, timely, and very professional – a meeting planner’s dream! I would highly recommend Bob to other ASBOs across the country and any organization looking for an engaging and thought-provoking keynote speaker.
Lindsay Plath, CMP
“The insights and guidance Bob provided to participants at our annual conference were highly sought and valuable. They raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another.
Jarrod A. Clabaugh, CAE
President & CEO
Ohio Society of
Association Professionals
We have been a client of Bob’s for over two years and has conducted Service Excellence and Leadership training for our teams. His personalized approach, knowledge of our industry, and training approach have benefitted our company and have helped our team perfect their skills. He has become an integral part of the Divine Events success!
Pam Howatt
CEO/Founder,
Divine Events
We crossed state, city, and county lines in Tennessee and Virginia to host Bob for a joint Hospitality Masterclass. The impact he has had is already evident, as we continually receive comments about how he has been an inspiration to look at customer service in a whole new way. We look forward to working with him in the future!”
Alicia Phelps,
Northeast TN Tourism- Executive Director
Companies Pleased to Work With Bob
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